Return & Refund Policy
30-day returns, with refunds normally issued within 10 days.
Returns
You can return most items within 30 days of delivery. Items should be unused, in their original condition and packaging.
How to start a return
Email support@laiht.shop or call +1 315-526-5509 with your order number. We'll send you return instructions. Please don't send items back without contacting us first.
Return postage
If you change your mind, you pay the cost of return postage.
If an item arrives damaged, faulty or incorrect, LAIHT pays the return postage.
Damaged or faulty items
Please contact us within 48 hours of delivery with your order number and photos of the item and packaging, so we can arrange a replacement or refund.
Refunds
Once your return arrives and is checked, we normally issue the refund within 10 days to your original payment method. Your bank may take a few extra days to show it.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
Order changes & cancellations
Contact us as soon as possible. We can change or cancel an order before it ships.
Contact
Email support@laiht.shop, call +1 315-526-5509, or write to LAIHT, 1545 Madison Ave 2C, New York, NY 10029.